Frequently Asked Questions

Direct contact will cause drywall to sag and disintegrate, wood will begin to swell, buckle, warp, and rot. Paint begins to bubble or peal, carpets become saturated causing delamination  and will need to be removed. Electrical items and outlets can begin to short our or malfunction becoming a possible fire or shock hazard. If water is from a contaminated source, it presents a serious health threat, AVOID ANY CONTACT and call a professional immediately. ALL excess water or moisture will promote the growth of mold, mildew and other contaminants, which can compromise the structural integrity of materials and may also cause serious health issues. 

YES. These are definitely signs of water damage that are most likely caused by the water supply behind the wall or drain system under or behind the wall or cabinets. If this has been going on for a period of time, there may be a mold problem behind the cabinets or wall. BigHorn Restoration will help determine the extent of damage. 

Water damage is not just about removing the water. Even if the water seems to have disappeared or has been extracted, there is still potential for issues until the structure and affected materials have been completely and thoroughly dried. Mold becomes a problem in as little as 24 to 48 hours if structural drying is not in process. 

No. If you are in the middle of an emergency, you are expected to do whatever you can to mitigate the problem to prevent further damage until you get your insurance company involved. If you can, stop the source of water, remove or separate any personal items and furniture from the damaged area and do what you can to removed the standing water. Also take lots of photos of the damage and do not throw anything away. If the customer knows they have coverage, we can extract the water and begin structural drying. For covered losses, reconstruction should wait until the adjuster has had a chance to assess the damage for the rebuilding of the damage property. 

Please call or email us in the contact section, we can answer ANY question you have concerning property damage, insurance questions or any question in general, we will be happy to help.